Cancellations and refunds
Updated 7 November 2026
Contact the provider that handled your payment. Cancelling future renewal and requesting a refund are separate actions.
App Store purchases
Request a refund at reportaproblem.apple.com. Apple processes the payment and decides refund requests under its applicable terms. Manage future subscription renewal in your Apple Account settings.
Web purchases through Paddle
Use the support link in your Paddle receipt or visit paddle.net to request a refund. Include the order reference and checkout email. Paddle’s Buyer Terms, Refund Policy and applicable consumer law determine eligibility; this page does not limit statutory withdrawal or refund rights.
After cancellation or a refund
Cancelling renewal normally keeps paid access until the current period ends. A full refund or payment revocation can end the access supplied by that purchase. Another valid purchase remains subject to its own terms.
Purchase or restoration problems
Email Laowai support with the purchase provider, order reference, app version and a short description. Never send your full card number, security code, password or verification code.
Operator and contact
- Operator
- Individual Entrepreneur DMYTRII POLIANSKYI
- Contact address
- 22a Tamar Mepe Avenue, floor 12, apartment 143, Batumi, Georgia
- Support email
- hello@laowaiapp.com