Contact Laowai
Updated 4 November 2026
Email hello@laowaiapp.com for product help, account questions and purchase restoration.
Product and account support
Include your app version, device type and a short description of the problem. Remove private student information from screenshots. Do not send passwords or verification codes.
Payments and refunds
For App Store payments, use your Apple Account settings or reportaproblem.apple.com. Web payments are not available yet; future Paddle payment questions can be handled through the link in the payment receipt or paddle.net.
Privacy requests
Use the email below for questions about your personal information, access or deletion. The main Laowai Privacy Policy describes the current service’s data handling.
Operator and contact
- Operator
- Individual Entrepreneur DMYTRII POLIANSKYI
- Contact address
- 22a Tamar Mepe Avenue, floor 12, apartment 143, Batumi, Georgia
- Support email
- hello@laowaiapp.com